Privacy Policy

1. Information We Collect

When you interact with our website or communicate with the Agent through WhatsApp, we may collect the following information:

• Phone number
• Message content sent to the Agent
• Message timestamps
• Basic technical metadata required for message delivery and processing

We do not collect sensitive personal information unless explicitly provided by the user.

2. How We Use the Information

We use the collected information solely for the following purposes:

• To receive and respond to messages sent to the Agent
• To provide automated assistance and relevant responses
• To improve the quality, accuracy, and performance of the Agent
• To maintain system security and prevent misuse
• To comply with legal and regulatory obligations

Messages are processed automatically and are not used for marketing purposes without explicit user consent.

3. WhatsApp & Meta Platform Usage

Our Agent operates using the WhatsApp Business Platform (Cloud API) provided by Meta.

By messaging the Agent, users acknowledge that:

• Messages are transmitted via WhatsApp and subject to WhatsApp's own Privacy Policy
• Meta may process message data as required to deliver the service
• Conversations may be temporarily stored for operational and debugging purposes

We comply with all applicable Meta and WhatsApp platform policies.

4. Data Storage and Retention

• Message data may be stored temporarily to ensure reliable service operation
• Data is retained only for as long as necessary to fulfill the purposes described above
• We take reasonable measures to minimize data retention and access

We do not sell, rent, or share personal data with third parties for commercial purposes.

5. Automated Processing

Responses provided by the Agent may be generated automatically using predefined logic or AI-based systems.

Automated responses are intended to assist users and do not constitute professional, legal, medical, or financial advice.

6. Data Security

We implement appropriate technical and organizational measures to protect user data against:

• Unauthorized access
• Disclosure
• Alteration
• Destruction

Access to stored data is restricted to authorized systems only.

7. User Rights

Depending on applicable laws, users may have the right to:

• Request access to their personal data
• Request correction or deletion of their data
• Withdraw consent to continued communication

To exercise these rights, please contact us using the details below.

8. Opt-Out and Communication Control

Users may stop communicating with the Agent at any time by:

• Discontinuing WhatsApp messages
• Using WhatsApp's built-in blocking or reporting features

No further messages will be sent outside of WhatsApp's permitted communication rules.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Information

If you have any questions or requests regarding this Privacy Policy or data handling practices, please contact us at: